Exam Code: Information-Technology-Management
Exam Name: WGU Information Technology Management QGC1
Version: V13.25
Q & A: 72 Questions and Answers
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NEW QUESTION: 1
A Developer has implemented a Lambda function that needs to add new customers to an RDS database that is expected to run hundreds of times per hour. The Lambda function is configured to use 512MB of RAM and is based on the following pseudo code:
After testing the Lambda function, the Developer notices that the Lambda execution time is much longer than expected. What should the Developer do to improve performance?
A. Increase the size of the RDS database to allow for an increased number of database connections each hour.
B. Increase the amount of RAM allocated to the Lambda function, which will increase the number of threads the Lambda can use.
C. Move the database connection and close statement out of the handler. Place the connection in the global space.
D. Replace RDS wit Amazon DynamoDB to implement control over the number of writes per second.
Answer: A
NEW QUESTION: 2
You implement the UM pilot.
You capture and analyze a Network Trace from the IP-PBX.
You discover that SIP/MTLS requests for TCP 5061 to EX1 are dropped.
You need to ensure that the IP-PBX can route calls successfully to the Exchange Server 2013 Organization.
What should you do?
Case Study Title (Case Study): Contoso Ltd Overview General Overview
Contoso, Ltd., is an aerospace engineering company that manufactures jet engine parts for various
industries and government agencies. Contoso has an Exchange Server
2013 organization.
A partner company named Tailspin Toys has an Exchange Server 2010 organization.
Physical Locations
Contoso has two offices. The offices are located in Montreal and Chicago.
Each office contains a data center:
The Montreal and Chicago offices connect to each other by using a direct WAN link.
All connections to the Internet are routed through the Montreal office.
Most of Contoso's employees work from the Montreal office.
Existing Environment
The network of Contoso is configured as shown in the exhibit. (Click the Exhibit button.)
The network of Contoso contains the following components:
Client computers that run either Microsoft Outlook 2007 or Outlook 2010.
Users who have a primary SMTP address that uses the contoso.com suffix.
A retention policy that retains all email messages for 580 days and is associated to all users.
Six servers that have Exchange Server installed. The servers are configured as shown in the following
table.
A data availability group (DAG) named DAG1 that contains all of the mailbox servers. EX5 is configured as the witness server for DAG1. A file server in the Chicago office is
configured as an alternate witness server. DAG1 has Datacenter Activation Coordination (DAC) mode enabled.
Requirements Planned Changes
Contoso plans to implement the following changes:
Implement an organization relationship between Contoso and Tailspin Toys.
Move the mailboxes of all the members of the sales department to Office 365.
Evaluate Unified Messaging (UM) by conducting a small pilot in the Montreal office.
Security Requirements
Contoso identifies the following security requirements:
Ensure that the data in the Exchange Server databases cannot be read if a hard disk is stolen.
Prevent temporary employees from executing a Reply All or a Forward of any email messages they receive.
Prevent temporary contractors from changing the configurations of the user accounts for the users in the
research and development department.
Ensure that all of the connections to Outlook Web App from the Internet use Extensible Authentication
Protocol (EAP) protocols and Transport Layer Security (TLS)
protocols.
Secure all of the email messages from the users at Tailspin Toys to the Contoso users. Ensure that all of
the messages can be secured if the certificates at Tailspin Toys
are issued by a trusted third-party certification authority (CA).
Auditing Requirements
Contoso identifies the following requirements for auditing mailboxes:
The manager of the legal department must receive a daily report by email that contains a record of all the
eDiscovery mailbox searches.
Any access to a mailbox by a service account must be excluded from the daily report.
Compliance Requirements
All of the email messages in the Sent Items folder of each user in the marketing department of Contoso must be deleted automatically after 365 days.
Office 365 Coexistence Requirements
Contoso identifies the following Office 365 coexistence requirements:
Office 365 users must be able to access their mailbox by using their Active Directory user account in Contoso.
On-premises users must be able to share free/busy information and calendar information with the Office 365 users.
A. Modify the Port used on the IP-PBX.
B. Modify the SIP listening Port on EX1.
C. Modify the IP-PBX to route calls to EX5 and EX6.
D. Deploy a Server that has Exchange Server 2010 and the Unified Messaging Server Role installed.
Answer: C
NEW QUESTION: 3
Scenario
A travel company specializes in providing complete holiday packages to meet customer requirements. There have been instances over the past year where the business has been unable to process holiday bookings due to failure of the IT services. Sales have been lost and the failure has been raised at board level. The IT director has assured the board that the situation will be rectified.
Most holiday bookings are made either by telephone via the company's call centre or through a dedicated website. Both interface with the same back-end booking-processing service. Apart from the call centre and website, the main business services map onto organizational departments and cover: marketing, finance, business operations and central administration.
After some initial investigation within the IT organization, it is clear that the intermittent failures, which were related to a lack of capacity, have occurred during exceptional peak holiday booking periods. The IT organization is not certain when or if these are going to occur in the future. Some booking periods are predictable, such as those associated with promotional offers. Other patterns are totally unpredictable as they often coincide with bad weather being experienced where customers live.
You have been asked how the activities of demand management, based on ITIL practices, can be used to address this issue.
Refer to Scenario
Which one of the following options is the BEST set of actions required to resolve the issue?
A. Identify the pattern of customer enquiries for holiday bookings and the resulting volume, frequency and location of staff activity. Document these as patterns of business activity (PBA) Gain an understanding of the different roles that are performed by staff from all business units and how these relate to the PBA for all business processes.
Use this information to identify any shortfall in capacity and create cost estimates of additional resource required to enable the IT services to meet the PBA.
Recommend that, where PBA are very predictable, investment should be made in additional resource.
Where PBA are unpredictable, the risks associated with railing to meet demand should be discussed with the business managers, and mitigation actions agreed.
B. Identify and understand the PBA resulting from metrics of all the IT services. Ensure that the volume, frequency and location of service use is taken into account.
Gain an understanding of how the PBA relate to the use of the IT assets especially the hardware and software that may be the cause of the IT failures.
Once these activities have been completed, the PBA will be used to plan and implement sufficient capacity to meet all demand at all times.
Discuss the risks associated with failing to meet demand with capacity management and technical staff. Reach agreement on how to avoid a repeat of the IT failures caused by demand at busy periods.
C. Immediately implement demand management, document the process and allocate roles and responsibilities.
The demand manager should initiate an activity to identify and understand user profiles resulting from business use of the IT services. Code the user profiles linking them to the associated business roles.
Match the user profiles to the IT services and analyze any shortfall in capacity required to meet the business objectives. Create a business case for the additional resource required to exceed the business demand for the IT services to account for unpredictable business activity.
Work with service portfolio management and financial management to agree on the approval of the investment and initiate the project to acquire all the additional resources.
D. Identify the pattern of customer enquiries for holiday bookings and the resulting volume, frequency and location of staff activity. Document these as PBA.
Gain an understanding of the different roles that are performed by the call centre staff and how these relate to the PBA for the call centre business processes.
Use this information to identify any shortfall in capacity and create cost estimates of additional resource required to enable the IT services to meet the PBA.
Discuss the risks associated with failing to meet demand with the business managers. Reach agreement on how to avoid a repeat of the IT failures caused by demand at busy periods.
Answer: A
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